Contact Us

How We Can Help

PDFPro (pdfpro.shop) is operated from New York, USA. Whatever you need, the team is happy to hear from you. Please choose the topic that fits best when you write to us, so your message reaches the right person quickly.

• Support: help with any of our 28 tools, upload or download problems, error messages, file size limits, or questions about your free account.
• Billing: questions about the $1 One-File Pass, the $10/month Pro plan, receipts, cancellations, or a payment that did not go through. Payments are processed by Whop, so we may ask you to check your Whop receipt as part of the process.
• Partnerships: business inquiries, collaboration ideas, and other proposals.
• Privacy requests: access, correction, or deletion requests, and any questions about how we handle your data.
• Feedback: suggestions for new features, improvements to existing tools, or anything that would make PDFPro more useful to you.

Response Time

We typically respond within 1-2 business days (Monday to Friday, New York time). Messages sent on weekends or public holidays are answered on the next business day. If you have not heard from us after two business days, please check your spam or junk folder, as replies sometimes end up there.

Tips for Faster Support

The more detail you give us, the faster we can resolve your issue. Where relevant, please include the following in your message:

• The email address you used to sign up for your PDFPro account.
• The name of the tool you were using, for example Merge PDF, OCR PDF, or PDF to Excel.
• The type and approximate size of your file, and your plan (Free, One-File Pass, or Pro).
• What you expected to happen and what actually happened, including any error message you saw.
• Your browser and device, such as Chrome on Windows or Safari on iPhone.

Please Do Not Email Confidential Files

Never attach confidential, sensitive, or personal documents to an email or to the contact form. Email is not a secure way to share files. We can almost always diagnose a problem from a description of the file type, its size, and the steps you took. If we need more information, we will tell you what to send and how.

For reference, files you process with our tools are sent over encrypted HTTPS/TLS connections and are automatically and permanently deleted from our servers within 1 hour. We never share or sell them, and we never use them for training.

Privacy and GDPR Requests

You can ask us to access, correct, or delete the personal information we hold about you, or raise any other privacy question, including requests under the GDPR or similar laws that apply to you. To make a request, use the contact form and select the privacy option, or email us at tooooty27h@gmail.com with the subject line "Privacy Request."

So we can find your records and protect your account, please write from the email address registered to your account and describe what you would like us to do. We may need to verify your identity before acting on a request. We aim to respond within 1-2 business days to confirm we have received it, and we will keep you informed about next steps. Details on how we handle your data are in our Privacy Policy.

Where We Are

PDFPro is based in New York, USA. PDFPro works in any modern browser on Windows, macOS, Linux, iOS, and Android, so you can reach us from whichever device you use. You can also contact us directly by email at tooooty27h@gmail.com.

This page is effective as of June 1, 2026.